Overview
Thank you for choosing osabas! We take pride in providing you with high-quality handmade rugs and carefully selected products. Please review our return and refund policy below:
- No Returns Accepted: We regret to inform you that we do not accept returns on any purchases. Each item is crafted with meticulous care, and we strive to ensure your satisfaction with every order.
- Quality Assurance: We are committed to delivering products that meet or exceed your expectations. In the unlikely event that you receive a damaged or defective item, please contact us within 7 days of receiving your order.
- Contact Us for Issues: If you encounter any issues with your purchase, please reach out to our customer support team at dennis@osabas.com. Provide detailed information, including order number and images of the concern, to expedite the resolution process.
- Refund Eligibility: Refunds will only be considered in the case of damaged or defective items. We reserve the right to request additional information or documentation to process your refund.
- Refund Process: Once your request is approved, refunds will be processed using the original payment method. Please allow 5-7 business days for the refund to reflect in your account.
- Cancellation Policy: Orders cannot be canceled once they have been processed. Please double-check your order before confirming the purchase.
By making a purchase on osabas.com, you acknowledge and agree to these terms and conditions outlined in our return and refund policy.
If you have any questions or concerns, please do not hesitate to contact us at dennis@osabas.com. Thank you for your understanding and for choosing osabas!